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Terms of Service

Last updated: 5 October 2026

1. Agreement to Terms

These terms apply to services provided by Aircon Expert, operated under HKH Air Conditioner & Electrical Service and managed by Yit Loong Trading. By booking a service or using this website, you agree to them.

2. Our Services

We provide air conditioning services in the Klang Valley, Johor Bahru and Penang, including:

3. Quotes and Pricing

All prices are in Malaysian Ringgit (RM). Our published prices are flat per unit as shown on our price list. Repair labour is quoted after diagnosis, and gas top-ups are quoted after a pressure check. We always confirm the price with you before work starts. If extra work or parts are needed during the job, we will explain why and ask for your approval first. Prices may be updated from time to time. The price confirmed at booking applies to that booking.

4. Payment

Payment is due when the job is complete unless agreed otherwise in writing. We accept the payment methods confirmed at booking.

5. Appointments and Cancellations

We guarantee a response within 24 hours of your booking. Please let us know as early as possible if you need to reschedule or cancel. Please give at least 24 hours' notice where you can, so we can offer the slot to another customer. If our technician arrives and cannot access the unit, a call-out charge may apply, which we'll tell you about in advance.

6. Access and Building Rules

You agree to give our technicians safe access to the indoor and outdoor units. For condominiums and other managed buildings, please share your block and unit details so we can register with management. You are responsible for any building approval needed for new outdoor-unit positions.

7. Warranties

  • Chemical washes and new installations carry a 30-day workmanship warranty from the date of service.
  • Standalone gas top-ups carry a 1-month warranty.
  • Every job includes a 7-day follow-up check.
  • New units and replacement parts carry the manufacturer's warranty, where one applies.

Workmanship warranties cover problems caused by our work. They do not cover faults from unrelated causes, such as existing leaks we advised you to repair, power surges, physical damage, or later work by other parties.

8. Older Units

Older units can have worn parts that fail during or after servicing through no fault of the work done. We will point out visible problems and give you honest advice, but we can't guarantee the remaining life of ageing equipment.

9. Limitation of Liability

To the extent allowed by law, we are not liable for indirect or consequential losses arising from our services. Our liability for any claim is limited to the amount paid for the service in question.

10. Website Content

Guides and articles on this website are general information only. For advice about your own unit, please contact us. All website content belongs to Aircon Expert unless stated otherwise.

11. Changes to These Terms

We may update these terms at any time. The latest version will always be on this page.

12. Contact