Skip to main content
24/7 Response Active
WhatsApp: 012-682 7539

Privacy Policy

Last updated: 5 October 2026

This Privacy Policy explains how Aircon Expert, operated under HKH Air Conditioner & Electrical Service and managed by Yit Loong Trading ("we", "us" or "our"), handles personal data when you use this website, contact us or book a service. We follow the principles of Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect personal data that you give us directly, including:

  • Your name and contact details, such as your phone or WhatsApp number and email address
  • Your service address or area
  • Details about your air conditioner, such as brand, horsepower, unit type and the problem you're having
  • Photos you send us of your unit or its rating plate
  • Messages and booking history

When you visit the website, we may also collect basic technical information such as your browser type, device, pages visited and the page you came from, using cookies and similar tools.

2. How We Use Your Information

  • To respond to enquiries and give you a quote
  • To schedule, carry out and follow up on aircon servicing, repairs and installations, including our 7-day follow-up check
  • To honour warranty claims
  • To register our technicians with your building management when you ask us to
  • To send service reminders, if you agree to receive them
  • To understand how the website is used and improve it

3. How We Share Information

We do not sell your personal data. We only share it when needed to provide the service, for example:

  • With our technicians assigned to your job
  • With your condominium or building management, when access registration is required
  • With service providers that help us run the business, such as form-handling, messaging and website hosting providers
  • With authorities, if required by law

4. Online Booking Forms

Booking forms on this website are processed by a third-party lead-capture service, which forwards your submission to us by email. The form records the page you submitted it from so we know which service you were looking at.

5. Data Security and Retention

We take reasonable steps to protect your personal data from loss, misuse and unauthorised access. We keep it only for as long as needed for the purposes above, including warranty periods and our legal record-keeping duties.

6. Your Rights

Under the PDPA, you may ask to:

  • Access the personal data we hold about you
  • Correct data that is wrong or out of date
  • Withdraw consent to marketing messages at any time
  • Ask us to limit how we use your data

7. Cookies

We use cookies to keep the website working and, where enabled, to understand visitor numbers. You can block or delete cookies in your browser settings. Some features may not work properly if you do.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

9. Contact Us

For questions about this policy or to make a request about your data, contact us: